Shipping policy

1. Order Processing Time

Orders are typically processed within 1–3 business days.
Orders are not processed or shipped on weekends or public holidays.
During sales or peak seasons, processing may take longer.

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated at checkout, where applicable.
Estimated delivery times depend on your location and selected shipping method.
Domestic orders typically arrive within 3–7 business days after dispatch.
International orders may take 7–21 business days or longer, depending on the destination and customs clearance.

Delivery times are estimates and are not guaranteed.

3. Order Tracking

Once your order has been shipped, we will send you a confirmation email with tracking information, when available. Please allow 24–48 hours for tracking details to update.

4. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. Please contact us as soon as possible if you notice an error in your shipping address. We cannot guarantee address changes after an order has been processed.

5. Delayed or Lost Packages

We are not responsible for delays caused by shipping carriers, customs, weather conditions, or other circumstances beyond our control. If your package appears to be lost or significantly delayed, please contact us so we can help investigate.

6. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can review the issue.

7. International Shipping and Customs

International orders may be subject to customs duties, taxes, or import fees. Unless otherwise stated at checkout, these charges are the customer's responsibility.